Air India Rolls Out iCoupon Digital Meal Vouchers Across Europe and North America to Enhance Passenger Comfort During Delays: You Need to Know

The core of the iCoupon service is its ability to provide swift and effortless compensation to passengers affected by flight delays. When flights are delayed by over 120 minutes, customers traveling on Air India flights can avoid the typical hassle of long queues and complex compensation processes.Instead, travelers can effortlessly scan their boarding passes at designated airport locations to immediately obtain meal vouchers, which can be redeemed for refreshments of their preference. This digital-first approach eliminates traditional paperwork and reduces stress, helping passengers manage delays with greater ease and convenience.

Passengers benefit from timely notifications via SMS and email, which inform them about the delay, the availability of the meal vouchers, and provide clear instructions on where and how to redeem their iCoupons. This transparency ensures that passengers feel supported and informed at every stage, transforming what could be a frustrating experience into a more manageable one.